Only 1 time was I disappointed with the quality. The biggest problem is that they don't deliver on what they promise. None of the albums I ordered were printed and shipped within the parameters set out by the company on their customer service website. I am now waiting on two albums ordered on 12/11 and expected by 12/24. If you havent gotten one already, its time to replace your calendar.
COUPON FOR MYPUBLISHER FREE
I tried calling and was on hold for 20 minutes. MyPublisher Coupon: Free Photo Calendar until 1/10. I sent an email and the automated response said they would get back to me within 72 hours. What is the status of my Order? How can I find out? Do I need to immediately go out and buy other Christmas presents? This is just unacceptable. There has been no correspondence from the Company since confirmation of my initial order. If there is a delay, THEN TELL ME ! I check the My Order Status daily and the same info is posted (it is being printed). IS IT?ĭon't use this company if you expect your album to arrive in the stated period of time. I’ve used MyPublisher for the past 4 years in spite of inconsistent quality and inadequate customer service when problems occur because they offer massive discount codes every other day that lure me back. If you are lucky, 50% of the time you will receive a good quality book in a timely matter for a decent price (although their shipping costs are ridiculously expensive). When things go bad, have no confidence that MyPublisher will fix the problem and anticipate that you will spend hours contacting customer service. I recently made a book and ordered 10 copies of it. Almost 2 weeks later I had received no email updates and no books and had to contact the company to verify that the order went through. It had but they were experiencing delays.
They all had defective covers and spines. I then had to wait days if not over a week more for the remaining books to arrive so I could call back customer service, tell them that they were all defective, and email them photos of the books. Over a week later, the books started arriving again in multiple packages.
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